Customer care Associate – Dept. from Training (Remote)

Customer care Associate – Dept. from Training (Remote)

An important responsibilities is always to address arriving phone calls or chats as well as build outbound phone calls away from Government Pupil Assistance (FSA) Financing Repair

Maximus happens to be seeking Customer service Agencies to help with the fresh new Institution out of Knowledge. To set up your because of it role, Maximus provides paid down, complete knowledge and therefore assurances our professionals look after for every caller with the best levels of education and professionalism.

Work schedule: Should be able to attend 7 weeks of coaching (Remotely – from your home), Monday-Tuesday, 8am-4:30pm CT. Virtually no time off are allowed through the degree. Abreast of achievement of training your projects agenda might possibly be allotted to you.

  • Address inbound calls, e-mails otherwise chats and come up with outgoing calls off Federal Pupil Help (FSA) Mortgage Maintenance
  • Address issues and you can notate levels regarding guidance offered and you will measures removed as a result to people concerns
  • Make outgoing phone calls to check out with consumers in order to describe recommendations otherwise offer membership updates
  • Process Borrowing Bureau Needs making use of created procedure and functions
  • Assistance Contact Center standard in addition to departmental and corporate policies and functions
  • Make use of the opinions equipment to provide and you can found positive views towards the label high quality and you can department employment
  • Make use of readily available solutions, knowledgebase, and you will simple technical such as cell, e-mail, and you will web browser to resolve questions and you may create employment obligations
  • Send escalated phone calls or questions to suitable levels as needed
  • Processes desires gotten thru standard correspondence and you may notate levels off strategies used response to those desires

Work and you will continued a position was contingent through to acquiring and you can keeping a beneficial good approval. Finally suitability dedication is the just discernment of one’s Institution away from Training.

Due to the fact 1975, Maximus has actually manage around the beginning objective out-of Enabling Bodies Serve people®, providing residents all over the world to efficiently engage with its governing bodies anyway profile and you can all over some health and people features applications. Having as much as 29,000 team in the world, Maximus try a happy spouse in order to bodies agencies on the Joined Says, Australian continent, Canada, Saudi Arabia, Singapore and also the United kingdom. Release your career that have Maximus by way of one of our active customer services centers.

Effective army solution participants, its spouses, and you may veteran individuals tend to embody the new center competencies MAXIMUS deems crucial and you can promote an excellent resiliency and you may dependability you to definitely considerably enhances our very own associates. We accept your specific event and you will event, and would like to offer you a job street enabling one continue and then make a difference for the country. We have been pleased with the connections to groups serious about providing veterans and their families. While transitioning out of military to help you civil lives, keeps earlier in the day solution, try a resigned veteran or a person in payday loans Chardon the brand new National Guard otherwise Reserves, or a girlfriend of a working army services affiliate, we have problematic and satisfying industry ventures in your case. A committed and you will varied associates was our foremost capital. MAXIMUS brings equal employment opportunities to certified people in place of value so you can race, colour, faith, gender, intimate orientation, gender name, federal provider, protected seasoned position or disabled standing.

MAXIMUS is an Affirmative action/Equal Options Manager

Due to the fact the leading proper companion to governing bodies across the globe, Maximus helps improve the birth of public characteristics in the middle of advanced technical, wellness, economic, environment, and public pressures. Which have a deep understanding of system service birth, acute facts you to definitely achieve operational perfection, and an extensive awareness of the needs of people getting supported, our professionals improve the brand new important objectives your lovers. Maximus provides imaginative providers techniques administration, impactful consulting characteristics, and you will technology options that give increased results for individuals and you will large levels of output and you will results away from bodies-sponsored programs.

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